Terms & Conditions

Last updated: 25 October 2025

Welcome to deulm. These Terms & Conditions (“Terms”) govern your use of our website https://deulm.com and any purchases made through it.
By using our website, you agree to these Terms. Please read them carefully before placing an order.

About us

Business name: deulm
Website: https://deulm.com
Email: --
Location: London, United Kingdom

deulm is an independent ceramic gallery offering handmade artisan ceramics for sale within the UK.

Use of our website

By accessing or using our website, you agree to:

Use it only for lawful purposes and in a way that does not infringe the rights of others.
Not attempt to interfere with or disrupt the operation of the website.

We reserve the right to suspend or restrict access to the site if we believe it is being misused.

Products and descriptions

Each ceramic piece is handmade and one of a kind.
We make every effort to ensure that product images, sizes, and descriptions are accurate, but please note:

Slight variations in colour, texture, or shape are natural characteristics of handmade ceramics.
Colours may appear differently depending on your device screen.

We reserve the right to update or remove products at any time.

Prices and payment

All prices are shown in GBP (£) and include VAT (if applicable).
Payment must be made in full at the time of ordering.
We accept secure online payments through our approved payment provider(s).

We reserve the right to change prices at any time but changes will not affect orders already placed.

Shipping

We currently deliver within the United Kingdom only.
Orders are dispatched from our London studio using trusted UK couriers.
Please refer to our Shipping Policy for details on delivery times, regions, and costs.

Returns and refunds

We want you to be happy with your purchase.
Please see our Refund & Returns Policy for full information about cancellations, returns, and refunds.

As each ceramic piece is unique, we are unable to offer replacements or exchanges.

Intellectual property

All images, designs, product descriptions, and other content on this website are the property of deulm unless otherwise stated.
They may not be reproduced, distributed, or used for any commercial purpose without our written permission.

Limitation of liability

While we take care to ensure the accuracy of information on our website, we cannot guarantee it is always error-free.

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.
We are not responsible for delays or failures caused by factors beyond our reasonable control (such as courier delays, strikes, or weather disruptions).

Your statutory rights as a consumer under UK law are not affected.

Links to other websites

Our website may contain links to third-party sites (e.g., couriers or payment processors).
We are not responsible for the content or privacy practices of those websites.

Governing law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these Terms

We may update these Terms from time to time.
Any changes will be posted on this page with the updated date shown above.

By continuing to use our website after changes are published, you agree to the revised Terms.